FAQ

Orders & account

Q: Do I need an account to place an order?
A: No, you can check out as a guest. Creating an account is optional but makes it easier to view order history and track future orders.

Q: Can I change or cancel my order after placing it?
A: Orders are processed quickly, so changes or cancellations are only possible before the order is prepared for shipping. Contact us as soon as possible with your order number and details.

Q: How do I check my order status?
A: Once your order ships, you receive a shipping confirmation email with tracking information. You can use that tracking link to follow your delivery.

Shipping

Q: Where do you ship from?
A: All orders are fulfilled from our main location at 37 Country Road, Medford, New York 11763, United States.

Q: Which countries do you ship to?
A: Style CHARGE ships within the United States and to many international destinations, including the United Arab Emirates, Austria, Australia, and more.

Q: How long does shipping take?
A:

  • United States: Economy typically takes about 5–8 business days; Standard typically takes about 3–4 business days after processing.

  • International: Economy International usually takes around 6–18 business days, depending on destination and customs.

Q: How much does shipping cost?
A: Shipping costs are calculated at checkout based on your order weight, shipping method, and destination. Some services may offer free shipping on eligible orders.

Returns & refunds

Q: What is your return policy?
A: Returns are accepted within 30 days of delivery for eligible items that are unused, in original condition, and, where applicable, in original packaging. Proof of purchase is required.

Q: Do I have to pay for return shipping?
A: Return shipping is free for approved returns. A prepaid return label is provided once your return is authorized.

Q: How do I start a return?
A: Email Contact@stylecharge.shop with your name, order number, the item(s) you want to return, and the reason. We will review your request and send you return instructions and a label if approved.

Q: When will I receive my refund?
A: After your return is received and inspected, approved refunds are issued to your original payment method. It may take 5–10 business days for the refund to appear on your statement.

Payments & security

Q: Which payment methods do you accept?
A: We accept major credit/debit cards and select digital or express checkout methods shown at checkout (for example, wallet payments or similar options if available).

Q: Is my payment information secure?
A: Yes. Checkout is protected by SSL encryption, and payments are processed via secure, reputable providers. Full card details are not stored on our servers.

Q: Will I be charged customs or duties on international orders?
A: Depending on your country, local customs or postal services may charge duties, taxes, or fees upon delivery. These charges are typically the customer’s responsibility unless otherwise stated at checkout.

Products & inventory

Q: An item I want is sold out. Will it be restocked?
A: Some products may be restocked while others are limited. If an item is sold out, you can check back later or contact us to ask about potential restock plans.

Q: What happens if part of my order is out of stock?
A: If an item becomes unavailable after you place your order, we will contact you with options such as a refund for the unavailable item or an alternative where possible.

Wholesale & business inquiries

Q: Do you offer wholesale or bulk orders?
A: Yes. For wholesale or bulk inquiries, email Contact@stylecharge.shop with your business details, location, and the products or quantities you are interested in.

Need more help?

If you didn’t find your answer here, please contact:

The team will be happy to assist you with any additional questions.